Where can I purchase Rising Star Coffee to use at home?
Check out our eCommerce store where you can order coffee, coffee-related items, brewing equipment, grinders, tea and accessories, and Rising Star swag. Click here to browse the shop: https://risingstarcoffee.com/shop/
Where is the nearest cup of Rising Star coffee?
Our map can help you find the spots nearest you where you can get a cup of Rising Star coffee or a bag of beans. Click here: https://risingstarcoffee.com/locations/
Is Rising Star Coffee Fair Trade?
Our coffee isn’t certified fair trade. We often refer to our coffee as “Relationship Coffee.” We work closely with the growers we buy coffee and seek to share that experience with customers. We believe Relationship Coffee leads to a more meaningful impact for farmers and better quality for our customers.
Where did you come up with the name Rising Star?
The founder of Rising Star Coffee, Gary "Kim" Jenkins grew up in Rising Star, Texas. After a successful career as a rocket scientist and a move closer to his wife Valerie's family in the Cleveland area, Kim saw an opportunity to combine his passions for coffee and job creation. The company name made sense, both as a throwback to his roots and an homage to his mission to create jobs for Cleveland.
How can I track my order?
We will send out tracking information to your email address once the order has shipped. If you have not yet received this information, contact us at info@risingstarcoffee.com and let us know.
Where do you ship?
We ship anywhere in the continental USA.
How do I edit or cancel my subscription?
Just send us an email at info@risingstarcoffee.com and we can cancel or modify your order.
Do you accept returns or exchanges?
We want all customers to love their coffee. If at any time you are not satisfied, please contact us via email or phone and we will work hard to find the best solution for your situation.
How should I store my coffee?
The four biggest enemies of the coffee bean are moisture, air, light, and heat. To preserve your bean’s fresh-roasted flavor for as long as possible, store them in a dark, airtight container at room temperature.
Can I order your coffee for my office?
Sure! We offer wholesale coffee plans for offices just like yours. To learn more about our wholesale program, click here: https://risingstarcoffee.com/wholesale/
Are you currently hiring?
We are always looking for new folks to join our team! We pride ourselves on our mission to treat employees with fairness and honesty. Check out our jobs page for more information on applying: https://risingstarcoffee.com/jobs/
My restaurant would like to serve your coffee.
Awesome! We sell wholesale to dozens of businesses just like yours. Click here for more information on our wholesale program and learn how you can create an account: https://risingstarcoffee.com/wholesale/
What's the advantage of creating a wholesale account?
With a wholesale account, you can better keep in touch with Rising Star, check records of your past orders, and keep track of your scheduled deliveries. Learn more about creating a wholesale account here: https://risingstarcoffee.com/wholesale/
